[Understand Legal Requirements]
Research and comply with cancellation and refund laws in your jurisdiction and industry.
[Understand Legal Requirements]
Research the legal requirements and regulations regarding cancellations and refunds in your jurisdiction and industry. Ensure that your policy complies with applicable laws and regulations.
[Refund & Cancellation Policy]
[Cancellation]
An order to place an ad campaign through Duke Media: In case an order for an ad campaign is cancelled, the amount already spent by Duke Media on executing the advertising campaign as per the plan purchased by the user, will be deducted from the total amount of the order, and the balance amount will be transferred to the user’s wallet on Duke Media as Duke Media Ad Credits.
A subscription to a paid service with a defined period of use/service: Users can opt to cancel any subscription-based plan or service purchased or subscribed to from Duke Media. The amount refunded will be computed on a pro-rata basis for the period of service, i.e., the amount consumed will be calculated as per the number of days from the start date of the service until the date the cancellation was requested. The balance amount will be transferred to the user’s wallet on Duke Media as Duke Media Ad Credits. Users cannot cancel training programs or service charges for training that are included in any subscription services purchased from Duke Media.
[Refund]
Users may request for a refund from a user’s Duke Media Ad Credits wallet only. We will assess refund requests from users on their merit, considering the nature of the services and the preview available before payment.
In case we approve the request for a refund, we will process the refund within ninety days (90) days of the request. Based on the nature of the service and full discretion of the team, the following charges could be deducted from the amount approved by the Duke Media Team:
Advances or charges incurred by Duke Media with Advertising Platforms or third-party service providers for the services desired by you at the time of purchase.
Resource charges incurred towards the services desired by you at the time of purchase.
Any liability incurred by Duke Media due to government taxes or GST.
You will receive the final amount after deduction of all the above mentioned deductions or any other charges incurred by Duke Media on account of your purchase.